Why are you recalling these products?
McNeil Consumer Healthcare Division of McNEIL-PPC, Inc. (McNeil) is voluntarily recalling certain lots of MOTRIN® IB 24 count COATED CAPLETS, MOTRIN® IB 24 count COATED TABLETS and MOTRIN® IB 24+6 count COATED CAPLETS from retailers. The products were distributed in the United States, Puerto Rico, Bahamas, Fiji, Belize, St. Lucia and Jamaica. This is not a consumer level recall, which means that consumers do not need to dispose of or return the product. There is no safety concern if consumers continue taking the product in accordance with its label; however, it is possible there may be a delay in experiencing relief. This action is not being undertaken on the basis of adverse events.
McNeil is recalling these products because testing of product samples showed that some caplets may not dissolve as quickly as intended when nearing their expiration date. Out of an abundance of caution, we are recalling all the listed products since there is a chance they could experience a similar problem as they approach expiration. If you have any questions or concerns, please call our Consumer Call Center at 1-888-222-6036 (available Monday-Friday 8 a.m. to 8 p.m. Eastern Time).
What should I do if I have these products?
Consumers do not need to return or dispose the products they have. No action is required by consumers or healthcare professionals as a result of this recall.
Can I continue to use the product?
Consumers may continue to use the product as labeled, although there is a chance they may experience a delay in experiencing relief. There have been no safety concerns related to the reason for this recall and consumers are not being asked to take any action.
Will you provide consumers with a refund?
Yes. Consumers with questions regarding a refund should call our Consumer Care Center at 1-888-222-6036 (available Monday-Friday 8 a.m. to 8 p.m. Eastern Time).
Are MOTRIN® products currently available?
MOTRIN® products that are not affected by this recall will continue to be available, including MOTRIN® IB 100 count COATED CAPLETS and MOTRIN® IB 300 count COATED CAPLETS. We recommend consumers use the “Product Locator” on www.Motrin.com for additional information about product availability in their area.